Quick answers to the questions we hear most. Can't find what you need? Contact us and include your order number if you have one.
Orders & delivery
How long will my order take?
Estimated delivery is 10–20 days to the contiguous US, with tracking. This is an estimate, not a guaranteed date.
How do I track my order?
We email your tracking number as soon as your parcel is dispatched. Tracking can take a few days to show the first scan.
Why did my order arrive in separate parcels?
Items can ship from different fulfillment partners, so a multi-item order may arrive in more than one parcel, each with its own tracking.
Where do you deliver?
The contiguous United States. We don’t currently deliver internationally or to Alaska, Hawaii or US territories.
Can I change or cancel my order?
Contact us as soon as possible. We can usually change the address or cancel before dispatch; after dispatch we’ll explain your options.
My order is late or tracking has stopped
Contact us with your order number. If an order runs past its estimate we’ll let you choose between waiting or cancelling for a refund.
Returns & problems
Something arrived damaged, faulty or wrong
We’re sorry about that. Send us your order number and a quick photo within 30 days of delivery, and we’ll take it from there.
What happens after I get in touch?
A real person reads every message and gets back to you within 1–2 business days with the right solution for your situation.
My tracking says delivered, but I can’t find it
Parcels sometimes turn up a day or two later, or with a neighbour. If yours still hasn’t appeared, let us know and we’ll help sort it out.
Can I return something I changed my mind about?
Yes, within 30 days of delivery if the item is unused and in its original condition. Contact us first for return instructions — please don’t send items back without them. Return postage for change-of-mind returns is paid by the customer.
When will I get my refund?
Approved refunds go back to your original payment method. We confirm when it’s processed; your bank may take a few extra days to show it.
Products & payment
Are the product photos accurate?
We describe size, materials and what’s included on every product page. If something isn’t as described, let us know and we’ll work with you on a fair solution.
How do I pay? Is it secure?
Checkout is handled by Shopify’s secure checkout. We never see or store your full card details.
Still need help?
Send us a message — we reply within 1–2 business days. Please don’t send card details or passwords.