Refund policy

Something not right?

We want every order to arrive exactly as expected. If it doesn’t, contact us within 30 days of delivery with your order number, a short description and clear photos of the item and its packaging.

Damaged, faulty or incorrect items

We’ll get back to you with the right solution for your situation, such as a replacement or a refund. If a return is ever needed, we’ll send instructions and cover reasonable return costs.

Change of mind

You can return an unused item in its original condition, with all included parts, within 30 days of delivery. Contact us first for return instructions. Return postage for a change-of-mind return is paid by the customer.

Orders that haven’t arrived

Contact us if your order is past its delivery estimate or tracking shows delivered but you can’t find it. We’ll look into it with the carrier and help sort it out.

Refunds

Approved refunds are issued to the original payment method. We’ll confirm when your refund has been processed; your bank or card provider may take a few extra days to show it.

Each request is handled individually. These terms do not limit any rights you have under applicable law.

Questions? Contact us with your order number.